Frequently Asked Questions
What payment methods do you accept?
Gold’s Gear accepts payment by Visa, Mastercard, Discover, and American Express.
Do you ship internationally?
Yes, we do! A list of countries to which we are authorized to ship can be found here.
IMPORTANT NOTE FOR INTERNATIONAL CUSTOMERS: Depending on your delivery location and order size, your order might be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage charge on your order with Gold’s Gear, and you will be required to pay them to receive your package.
What shipping methods are available and how much do they cost?
For your convenience, we ship via Fedex only. The store is plugged directly into the FedEx shipping calculator, the rates for which are based on your location, package weight, and package dimensions. To calculate the cost of shipping for your order, put in your ZIP code during checkout and click continue.
How do I track my order?
After you place your order, an automatic confirmation email is sent to you. This email contains your order number (ie. GLD-1000). For an updated order status, please email this order number to firstname.lastname@example.org. We will respond with your order’s status (in production, in transit, etc.) within one business day.
What sizes should I order?
The specific cut and sizing tendencies of apparel varies from item to item, as the apparel items offered by Gold’s Gear are cut by a large variety of factories. For specific sizing information on an item, please email the item’s name or ID number (ie. G0064000BLK) to email@example.com.
I was sent the wrong product/I was sent a defective product.
If you received the wrong product(s) or the product(s) received are defective, please do not just ship your order back to us. Please contact us at firstname.lastname@example.org with your order number and a specific explanation of the issue. We will jump right on it and take care of everything for you!
How do I exchange an item I purchased?
If you received the wrong product(s) or the product(s) received are defective, please DO NOT JUST SHIP YOUR ORDER BACK TO US. Please contact us at email@example.com with your order number and a specific explanation of the issue. We will jump right on it and take care of everything for you! Gold’s Gear is unable to accept returns for any reason other than your product(s) being defective or a different item than was ordered. Exchanges are only accepted for a different size of the exact same item originally ordered. If you plan to exchange your item for a different size, DO NOT remove the hang tag from the garment. Exchange shipments will require a money order in the amount of $10.00 ($40.00 for international shipments) to accompany the return item in order to cover the cost of the secondary shipping. To receive exchange instructions for your order, please email firstname.lastname@example.org with your order number and a description of the replacement size you’d like to receive. We will contact you promptly with next steps. Thank you.
I have a great idea for a new shirt design or product!
We love hearing your ideas! If you have an idea for a Gold’s Gym t-shirt or other item, please email it to us at email@example.com. Feel free to sketch it if you like, but you don’t need to. We’ll take a look and consider adding your product idea to the Gold’s Gear selection!
How can I make a change to my order?
If you made a mistake on your order or would just like to change something, please call or email us RIGHT AWAY at firstname.lastname@example.org / 877.795.2010. If your order has not yet been shipped, we MAY be able to make the change for you. Please include the Gold’s Gear order number, the name the order was placed under, the email address used for the order, and what you would like changed. We will respond right away to confirm whether the change is possible.
Why didn’t I receive a confirmation email?
Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email arrived there. If you are not able to find it there, you can email us at email@example.com and we can confirm that the order was placed.
Are you ever out of stock on anything?
We rely heavily on the stock of blank merchandise from our apparel vendors. At times, these vendors’ warehouses may be out of stock on a certain item color or size.
What name will appear on my credit card bill?
The name on your credit card bill will be PINPOINT MARKETING GROUP.
All international orders will ship within 3-5 business days. A tracking number will be emailed to you at the time of shipment.
If you have any questions that were not addressed here, or you have some other concern, please let us know at firstname.lastname@example.org.